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Star Cargo
Track cargo
Help

Need help? Send us your request

Tell us what is going on and we will ask only for the information we need to help you. Your request is logged with a category, a priority and a reference number, and the right team resolves it.

Request types
6
Claim acknowledgement
2 business hours
Standard response
1 business day
Reference
Per request
Request

Your request in detail

Start with the type of request. The form will show only the fields that case requires.

How can we help you? *

Select a type of request to continue.

Questions

Before you write to us

  • We have our own office in Costa Rica, Panama, Nicaragua, Guatemala, El Salvador and Honduras. The bonded warehouses are located in the GAM of each country for the convenience of customers and cargo agents.

  • FCL is a full container for a single customer; LCL is consolidated cargo, where your goods share a container with those of other customers. We offer both services to anywhere in the world.

  • Daily departures in FTL mode and weekly departures in LTL mode within Central America.

  • Yes. We have FIATA certified personnel and every office has experience handling goods with permits, dangerous goods, medical supplies and medicines.

  • We are authorized to work under the different customs regimes: import, export, customs transit, free zones and inward and outward processing, including the application of treaties with tariff benefits.

  • With the bill of lading (B/L) number you can check the status, the current location and the movement history of your shipment from the tracking portal.

Your account

Follow your case from the client portal

A request you send from here is filed in your account with its reference number, alongside your shipments and your details. Asking for help does not require signing in, but signing in saves you from having to ask where things stand.

Enter the portal

If you do not have an account yet, ask your Star Cargo account manager for one: you will get an email with the link to create your password.

Shipments
Cargo tracking: operational status, route and departure and arrival dates for each shipment.
My requests
Registered requests, with their reference number.
My details
What every application asks for, typed once.

Questions or comments?

We are a logistics operator that provides different services with the best quality. Write to us and we will reply with the route and the transit times for your cargo.

Contact usRequest help

Our reply includes

Recommended route
Sea, air or land depending on your cargo.
Transit time
Estimated from origin to final destination.
Customs regime
The applicable one and the requirements for your goods.
Tailored rate
Competitive for your volume and frequency.